At Home Decoration Store, we believe beautiful decor should come with beautiful service. Below you’ll find answers to common questions about our curated collections and thoughtful delivery experience.
Our Products
What types of decorative items do you specialize in?
Our New York-based studio carefully curates collections of:
– Decorative Boxes & Trunks (perfect for storage with style)
– Artisan Plates, Bowls & Trays (functional art pieces)
– Sculptures & Figurines (like our popular ceramic lion)
– Vases (including mercury glass varieties)
Each piece is selected for its ability to elevate everyday spaces.
– Decorative Boxes & Trunks (perfect for storage with style)
– Artisan Plates, Bowls & Trays (functional art pieces)
– Sculptures & Figurines (like our popular ceramic lion)
– Vases (including mercury glass varieties)
Each piece is selected for its ability to elevate everyday spaces.
How do I create a cohesive look with multiple pieces?
Our customers often achieve a “collected-over-time” aesthetic by:
1. Selecting items from the same material family (e.g., acrylic boxes with glass vases)
2. Choosing complementary color palettes across categories
3. Pairing functional pieces (like Grace Mitchell boxes) with decorative sculptures
Designer Tip: Combine multiple items in one order to qualify for free shipping while maintaining your desired aesthetic.
1. Selecting items from the same material family (e.g., acrylic boxes with glass vases)
2. Choosing complementary color palettes across categories
3. Pairing functional pieces (like Grace Mitchell boxes) with decorative sculptures
Designer Tip: Combine multiple items in one order to qualify for free shipping while maintaining your desired aesthetic.
Ordering & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Shipping & Delivery
What are my shipping options?
We offer two thoughtful delivery experiences:
Standard Shipping ($12.95): Via DHL/FedEx in 10-15 days after 1-2 day processing
Free Shipping: For orders over $50 via EMS in 15-25 days after processing
All packages are hand-wrapped with protective materials at our Hoffman Avenue studio.
Standard Shipping ($12.95): Via DHL/FedEx in 10-15 days after 1-2 day processing
Free Shipping: For orders over $50 via EMS in 15-25 days after processing
All packages are hand-wrapped with protective materials at our Hoffman Avenue studio.
Do you ship internationally?
Yes! We ship worldwide except some remote areas in Asia. International packages include all necessary customs documentation for smooth clearance. Note that customers may be responsible for local import duties.
How can I track my order?
You’ll receive tracking information via email when your curated pieces begin their journey. Standard shipments can be tracked through DHL/FedEx’s systems, while EMS provides tracking for free shipments.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be in original condition with all packaging. Please contact us at [email protected] to initiate a return.
What if my item arrives damaged?
In the rare case of transit damage, please contact us immediately at [email protected] with photos of both the packaging and item. We’ll arrange for a replacement or refund.
Customer Service
How can I contact your team?
Our New York-based customer care team can be reached at [email protected]. We typically respond within 24 hours on business days.
Where are you located?
Our studio and boutique are located at 2760 Hoffman Avenue, New York, NY 10007. While we don’t offer local pickup, every package carries our New York aesthetic worldwide.
Every delivery from Home Decoration Store carries more than just beautiful objects – it brings the possibility to elevate your daily life through thoughtful design. Have a question we haven’t answered? We’d love to hear from you.
Warmly,
The Home Decoration Store Team